Privacy Policy

Your personal data is protected in accordance with data protection law. However, “personal data” does not include “anonymous data”, which is data that is considered de-identified. All direct or indirect identifiers linking such data to the identity of the data subject have been removed.

When processing personal data, we follow the GDPR principles of:

• lawfulness, fairness and transparency;
• purpose limitation;
• data minimization;
• accuracy;
• storage limitation;
• integrity and confidentiality;
• accountability.

Information we collect

Your personal data is protected under the Data Protection Act. However, “personal data” does not include “anonymous data” – that data which is deemed to be de-identified. All direct or indirect identifiers linking such data to the identity of the data subject have been removed.

In order for data processing to be lawful, data controllers must determine the legal basis for each processing action. We rely on the following legal bases:

• Consent: we process your personal data as long as we have your consent to do so. You can withdraw your consent at any time. However, this will not affect the processing of personal data that we have carried out from the time of your consent until it is withdrawn;
• Contractual performance: we rely on this ground when the processing of your personal data is necessary for the performance of our contractual obligations;
• Legitimate right: your personal data is processed in the interests of running and managing our business to provide you with the best service and experience we are capable of. We do not rely on this basis if your interests or fundamental rights and freedoms as a data subject override our interests to process your personal data;
• Legal Requirements: we rely on this basis where the processing of your personal data is necessary for the performance of a legal obligation.

We collect

First and last name, email address, telephone number, date of birth, country, cryptocurrency account number, data relating to your communication with us via email correspondence or web chat (or other means of communication), technical data including your Internet Protocol (IP) address, your login details (date of last login), browser type and version, time zone, location, etc., including data relating to your use of our website

We will not collect your personal data without your knowledge. However, we may automatically collect certain personal data about you if you provide it in the course of interacting with us and using our services.

Sharing your personal data

We may need to share your personal data with other organizations within our group of companies or/and our business partners. However, we will never sell or rent your personal data to third parties. This includes our parent companies, their parent companies and all subsidiaries of those companies, as well as other companies with whom we do business and enter into agreements. The processing of your personal data may be carried out by the Company or another company within our group of companies, which may use a third party to carry out the data processing.

The third parties to whom we may transfer your personal data process limited personal data on our behalf for the purposes of website support, especially in relation to website hosting and operation, marketing, analytics, website improvement and sending email newsletters. We ensure that the transfer of personal data to these recipients complies with applicable data protection legislation and that the same obligations are imposed on the processor under the relevant service agreement.

Data storage

We will only store your personal data for as long as it is necessary to fulfill the purpose for which it was collected.

We will retain your personal data for the period required by law and your personal data will only be used if it is required by the competent authorities in the event of investigations into financial and tax records, fraud, money laundering or investigations into any other illegal activity.

To determine the appropriate retention period for your Personal Data, we take into account various factors:

• The nature and confidentiality of your Personal Data;
• The potential risk of unauthorized use or disclosure of your Personal Data;
• The purpose for which we collected and processed your Personal Data;
• Any applicable laws and/or legal requirements imposed on us.

Security of your personal data

We are committed to keeping your Personal Data secure, both in our hands and in the hands of any third party to whom we may share your Personal Data. To prevent the accidental loss, use, alteration, disclosure or unauthorized access to your personal data, we take a number of technical, contractual and organizational measures.

Only selected employees of the Company and our group have access to your personal data, and only for the purposes of performing their duties and assisting you. These employees have signed non-disclosure agreements to keep your personal data confidential in accordance with applicable data protection and privacy laws.

Contacting us

You can always contact us about the Privacy Policy if you wish to exercise any of your rights under data protection law.Under data protection law, you have the right to:

• To request the deletion of your personal data: you can exercise this right if we no longer have a legitimate reason to continue processing or retaining it. However, this right is not absolute: if we have a legal obligation to retain your personal data, or we need to retain your personal data to defend ourselves in a legal dispute, we may not be able to comply with your request;
• Update or correct any information you have provided to us: if you wish to exercise this right, you must provide any evidence we may require to carry out the requested changes. Please note that it is unlawful to provide us with false information about you – it is your responsibility to ensure that we keep your personal data up to date;
• Object to the processing of your personal data where we rely on our legitimate interests (or those of a third party) and you believe that our processing of your personal data in this way affects your rights and freedoms. However, in some cases we will be able to demonstrate that we have compelling legitimate grounds for processing your personal data which may override your rights and freedoms;
• Request to restrict the processing of your personal data: you can ask us to temporarily suspend the processing of your personal data in the following cases:
• You want us to clarify your personal data;
• Our use of your personal data is unlawful, but you do not want us to delete it;
• You need us to retain your personal data, even if we no longer need it, so that you can establish, exercise or defend legal claims;
• You object to us using your personal data, but we need to check whether we have a compelling legitimate reason to use it.
• Request the transfer of your personal data (“data portability”): you can ask us to transfer your personal data to a third party. Please note that this right only applies to personal data collected by automated means that you have consented to us using, or where we have used that data to fulfill our obligations under a contract with you;
• Withdraw your consent at any time: having given your consent for us to process your personal data, you can withdraw your consent at any time. Please note, withdrawing your consent will not affect the lawfulness of the processing carried out by us up to the time of withdrawing consent. Withdrawing your consent means that you no longer wish us to process your data in the future. This means that you may no longer give us consent to provide you with certain services, such as marketing communications (if you wish to withdraw your consent for marketing).

To exercise your rights, we may require you to provide certain evidence and documents to verify your identity. This is a security measure, we need to be sure that the person to whom we disclose your personal data is really you.

Cookie policy

When you visit a website, our system automatically collects information about your visit: browser, IP address and referring website. This collection may be done in conjunction with our service providers and partners. We may receive general demographic data from them or data about how visitors use the website. We do not automatically use automatically collected information to identify you personally without obtaining additional consent. We use cookies and similar tracking tools to collect said information.

We use a number of third party service providers who also set cookies on this website to provide the services they provide. Such services include, but are not limited to, helping us to improve your experience by tracking your activity on the site, measuring site performance and the effectiveness of our marketing campaigns.

Most Internet browsers automatically accept cookies. If you wish, you can block some or all cookies, and you can delete cookies that have already been set by changing your browser settings. However, we do not recommend blocking or deleting cookies as this may limit your use of our website.